Swindon council reviews plan to make it easier to contact its services

Swindon Borough Council said on Thursday 1 October 2026 that councillors would discuss the next phase of its service transformation programme at Cabinet the following week, on 8 October. The programme is in its second year of four.

How many people contact the council?

The council said it delivers more than 200 services and receives more than half a million phone calls a year, on top of emails, online enquiries and face-to-face visits.

The programme is meant to make information easier to find, make contact simpler, and connect residents with the right team without being passed between departments.

What has changed so far?

• Community Hubs at Park Library, The Meadows and Central Library bring council services and partner organisations closer to home, so people can get help earlier.
• The council has adopted new values for how services are delivered, and a Digital, Data and Technology Strategy.
• A new Resident Design Network invites residents to share their experience of finding information and contacting the council.

Councillor Keith Williams, Cabinet Member for Finance, Recovery and Transformation, said: "We've made real progress in the first year of our transformation programme."

Councillor Matt Hinton, Cabinet Member for Community Engagement, Safety and Services, said: "It is our job to make our services work together around your needs."

More from Swindo: how to report a problem to the council.

Source: Swindon Borough Council.