Swindon council tenant satisfaction rises from 54 to 67 per cent

Tenants in Swindon Borough Council's 10,383 homes were reporting better housing services, the council said on Tuesday 30 June 2026. The figures were set out in a report for Cabinet members to consider on Wednesday 1 July.

What the survey found

• Overall tenant satisfaction rose from 54 per cent to 67 per cent over the past year.
• The average score across all measures rose by 12 per cent to 63 per cent.
• The latest Tenant Satisfaction Measures survey showed improvement on every measure compared with the year before.

The council, which is the borough's largest social landlord, said it was writing to all tenants that week with the full results.

Why the service is under scrutiny

The changes respond to a regulatory judgement published by the Regulator of Social Housing in May 2025, after its first inspection of Swindon against national consumer standards.

The council's Housing Improvement Plan includes a £250m Housing Asset Management Strategy and a £30m energy-efficiency programme for council homes.

Councillor Matty Courtliff, Cabinet Member for Housing and Property, said: "It's encouraging that tenants are telling us things are improving." He added that "there is still a great deal more to do".

What happens next

The council said its latest round of face-to-face meetings between residents, officers and senior leaders had finished. More engagement events and new tenant-led groups were planned for later in the year.

Source: Swindon Borough Council.