Thames Water is relocating its Swindon contact centre from Walnut Court at Kembrey Park to 1 Newbridge Square, close to Swindon railway station, Swindon24 reported on Wednesday 2 September 2026. The new base covers about 35,000 sq ft across two floors.
What does it mean for the town centre?
The move puts the company's Swindon staff within walking distance of the town centre's shops, cafés and restaurants and beside the railway station, with better public transport links than Kembrey Park. Swindon24 said it could bring hundreds of workers into the town centre each day.
How many jobs?
That is not settled. Swindon24 said it understood there had been speculation within Swindon Borough Council that around 450 new jobs could eventually be linked to the Newbridge Square operation, but Thames Water had not announced that figure and Swindon24 could not verify it. Thames Water already had a significant workforce at Walnut Court, so some of those moving are existing staff. The report says recent recruitment shows Swindon playing a significant part in the company's customer operations, including complaints, collections and recoveries.
Swindon24 said it was refused access when it tried to speak to Thames Water representatives at the office opening, and the report gives no timeline for the move.
The wider picture
Thames Water serves around 16 million customers, has debts approaching £20 billion and is seeking a financial restructuring. Swindon North MP Will Stone has publicly backed bringing the company into public ownership.
Source: Swindon24.